FEE STUBBLEFIELD, founder and CEO of The Springs Living, owns, develops, and manages seniors housing and care communities and services for older adults. Based in McMinnville, Oregon, it owns and operates over twenty communities in the Pacific Northwest, offering independent living, assisted living, and memory care services. Stubblefield serves on the Board of Directors of the National Investment Center for Seniors Housing and Care (NIC) as a member of the executive committee and inaugural vice chair of strategy. He served as the chair of the Oregon Health Care Association (OHCA) and has served as the chair of the Providence Milwaukie Hospital Foundation. Inspired by a promise to his grandmother, Stubblefield founded The Springs Living in 1996 to deliver quality experiences and services to older adults to support them in living life to its fullest.
"""'Promise not to put me in an old folks' home.' Keeping that promise and knowing that customers will not put up with the same old practices that led to that plea has inspired Fee Stubblefield on a quest to transform what we offer in senior living. The insights he shares in A Culture of Promise are essential reading for every provider, entrepreneur, and investor in the industry. Read this book both to understand and to deliver on the promises you make as an operator to your customers, your employees, and your capital partners."" Bob Kramer Founder and Fellow, Nexus Insights; Cofounder and Strategic Advisor, NIC ""A Culture of Promise is a great read for any operator committed to improving their quality of care. Fee has achieved scale with a quality operation. Very few in our sector have done that. He reveals the specific quality and financial measures he focuses on that have led to his success. The book is a template for all who want to provide great care and grow at the same time."" Mark Parkinson ""Quality and performance metrics are critical to support growth in the rapidly developing industry of caring for older adults-for the residents and staff as well as for those providing capital to the industry. In A Culture of Promise, Stubblefield expertly identifies tangible metrics to measure quality of care, a must-have measurement for navigating operational excellence, resident and staff quality of life and experience, and evolving aspirational goals with practical outcomes. Recognizing company culture and limitations on achievable and realistic growth, Stubblefield provides a thought-provoking book for business leaders to consider as they grow their businesses in the societally important and critical senior care industry."" Beth Burnham Mace Former Chief Economist and Director of Research & Analytics, National Investment Center for Senior Housing and Care (NIC) ""A Culture of Promise weaves a personal life journey with a thoughtful approach to the business of caring for older adults. Fee's insights provide food for thought for professionals in the senior housing industry and a helpful perspective for all of us on the aging journey. A timely book as we begin meeting the needs and wants of millions of Baby Boomers."" Ray Braun President and CEO, National Investment Center for Seniors Housing and Care ""Fee Stubblefield writes about 'caring' as one of the main components for success. Having been a friend of, and investor with, Stubblefield for over a dozen years, and having toured his communities by his side, it is obvious that 'caring' is not merely something to write in a book or business mission statement. 'Caring' in demonstrated face to face. Going through a Springs Living community with Fee is like being on tour with a rock star. Residents approach him from all over the rooms with big smiles on their faces, and he reciprocates with a genuine outpouring of affection. The key to success is not reading this book but living it out on a daily basis."" Wayne Tatusko, Esq. Tatusko Law ""With A Culture of Promise, Fee offers leaders an essential and heartfelt guide to extreme ownership and impact in business. You may see elements of yourself in these pages."" Kelsey Mellard Founder and CEO, Sitka"