How organizations can use practices developed by expert designers to solve today's open, complex, dynamic, and networked problems.
How organizations can use practices developed by expert designers to solve today's open, complex, dynamic, and networked problems.
When organizations apply old methods of problem-solving to new kinds of problems, they may accomplish only temporary fixes or some ineffectual tinkering around the edges. Today's problems are a new breed-open, complex, dynamic, and networked-and require a radically different response. In this book, Kees Dorst describes a new, innovation-centered approach to problem-solving in organizations- frame creation. It applies ""design thinking,"" but it goes beyond the borrowed tricks and techniques that usually characterize that term. Frame creation focuses not on the generation of solutions but on the ability to create new approaches to the problem situation itself.
The strategies Dorst presents are drawn from the unique, sophisticated, multilayered practices of top designers, and from insights that have emerged from fifty years of design research. Dorst describes the nine steps of the frame creation process and illustrates their application to real-world problems with a series of varied case studies. He maps innovative solutions that include rethinking a store layout so retail spaces encourage purchasing rather than stealing, applying the frame of a music festival to understand late-night problems of crime and congestion in a club district, and creative ways to attract young employees to a temporary staffing agency. Dorst provides tools and methods for implementing frame creation, offering not so much a how-to manual as a do-it-yourself handbook-a guide that will help practitioners develop their own approaches to problem-solving and creating innovation.
By:
Kees Dorst
Imprint: Massachusetts Inst of Tec
Country of Publication: United States
Dimensions:
Height: 229mm,
Width: 152mm,
Weight: 369g
ISBN: 9780262550963
ISBN 10: 0262550962
Pages: 224
Publication Date: 12 November 2024
Audience:
General/trade
,
ELT Advanced
Format: Paperback
Publisher's Status: Active
Series Foreword vii Acknowledgments xiii Preface xv 1 Challenges 1 We are not solving our problems anymore 1 The challenges 9 Moving forward 18 2 Pioneers 23 The Young Designers foundation 23 The Designing Out Crime center 30 Learning from the pioneers 37 3 Lessons from Design 41 Four questions about design 41 An anatomy of design practices 55 Five lessons from design 59 4 The Frame Creation Model 73 Frame creation 73 Case studies 80 First remarks 97 5 The Principles and Practices of Frame Creation 99 The principles of frame creation 99 Frame creation practices 109 6 The Open, Complex, Dynamic, and Networked Organization 121 Driving innovation 121 Toward frame innovation 126 7 The Three Challenges of Frame Innovation 133 Seeing differently 134 Thinking differently 135 Doing differently 143 8 The Art of Frame Innovation 151 Making it happen 151 Path to action 171 Appendix 1 An Expert Designer at Work 177 Appendix 2 Is Design ""Searching"" or ""Learning""? 183 Appendix 3 More Research Is Needed 187 Appendix 4 Inspiration 189 References 193 Index 201
Kees Dorst is Professor of Design Innovation at the University of Technology, Sydney. He is the author of Understanding Design- 175 Reflections on Being a Designer and the coauthor of Design Expertise.
