Essential guide to better communication in practice
Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition of Communication: Core Interpersonal Skills for Healthcare Professionals provides a comprehensive introduction that will be invaluable for students undertaking any training program in health.
The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios.
Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes.
A focus on person-centred care and culturally responsive communication
Assists students to reflect on their personal communication style and habits, then learn and practise strategies and skills to enhance future communication in practice
Builds confidence in communication through activities, scenarios and case studies
Explores communication with Indigenous peoples to improve healthcare outcomes
Includes digital communication - overviews and tips on navigating professional and personal electronic media
Scenarios, case studies, individual and group activities, role-plays and end-of-chapter questions support learning
Straightforward language makes learning accessible for students in all health disciplines
Student and instructor resources, including companion EAQ, companion video resource Stories in Healthcare Communication, quizzes, semester planner and a tutorial guide contribute to engaging students
New to this edition
New chapter on the requirements of communication within multidisciplinary or interprofessional teams
Fully updated to reflect the latest research
Updated references throughout the text to reflect current discussion and requirements of communication in healthcare
Instructor resources on Evolve:
PowerPoint slides
Semester planner
Tutorial activities
Testbank (MCQs)
Image collection
Student and Instructor resources on Evolve:
Answers to end-of-chapter review questions
Student quiz (MCQ + T/F)
Section One The Significance of Effective Interpersonal Communication in the Healthcare Professional Chapter One Effective communication for healthcare professionals: A model to guide communication Chapter Two The overarching goal of communication for healthcare professionals: Person-centred Care Chapter Three The specific goals of communication for healthcare professionals: 1 Introductions and providing information Chapter Four The specific goals of communication for healthcare professionals: 2 Questioning, comforting and confronting Chapter Five The specific goals of communication for healthcare professionals: 3 Effective conclusions of interactions and services: Negotiating closure Section Two Achieving Effective Communication by Developing Awareness within the Healthcare Professional Chapter Six Awareness of and the need for reflective practice in healthcare communication Chapter Seven Awareness of self to enhance healthcare communication Chapter Eight Awareness of how personal assumptions affect healthcare communication Chapter Nine Awareness of the whole ‘Person/s’ for healthcare communication Chapter Ten Awareness of the effects of non-verbal communication for the healthcare professional Chapter Eleven Awareness of listening to facilitate Person/s-centred communication in healthcare Chapter Twelve Awareness of the effects of different environments upon healthcare communication Section Three Managing the Realities of Communication as a Healthcare Professional Chapter Thirteen Holistic Communication contributing to holistic healthcare Chapter Fourteen Effective interpersonal communication within multidisciplinary teams Chapter Fifteen Managing conflict when communicating as a healthcare professional Chapter Sixteen Culturally responsive communication to accommodate cultural diversity in healthcare Chapter Seventeen Communicating with Indigenous Peoples as a healthcare professional Chapter Eighteen Misunderstandings and communication for the healthcare professional Chapter Nineteen Ethical communication in healthcare Chapter Twenty Remote or long-distance healthcare communication: 1 The unseen healthcare professional Chapter 21 Remote telecommunication or telehealth: 2 The seen, but not-in-the-room healthcare professional Chapter 22 Documentation: ‘one-way’ professional healthcare communication Chapter 23 Social media or ‘not present in person’ communication and the healthcare professional Section Four Scenarios to Guide Communication: Opportunities for the Healthcare Professional to Practise Communicating Effectively with ‘the Person/s’ Chapter 24 Person/s experiencing strong negative emotions Chapter 25 Person/s in particular stages of the lifespan Chapter 26 Person/s fulfilling particular life roles Chapter 27 Person/s experiencing particular conditions Chapter 28 Person/s in particular contexts
Gjyn retired from academia in 2020.
