The Tyranny of Metrics

Jerry Z. Muller

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Hardback

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English

Princeton University Pres
06 February 2018

Economics & Business; Economic statistics; Business strategy; Management & management techniques

"How the obsession with quantifying human performance threatens our schools, medical care, businesses, and governmentToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself. The result is a tyranny of metrics that threatens the quality of our lives and most important institutions. In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing-and shows how we can begin to fix the problem.

Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging ""gaming the stats"" or ""teaching to the test."" That's because what can and does get measured is not always worth measuring, may not be what we really want to know, and may draw effort away from the things we care about. Along the way, we learn why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But metrics can be good when used as a complement to-rather than a replacement for-judgment based on personal experience, and Muller also gives examples of when metrics have been beneficial.

Complete with a checklist of when and how to use metrics, The Tyranny of Metrics is an essential corrective to a rarely questioned trend that increasingly affects us all."

By: Jerry Z. Muller
Imprint: Princeton University Pres
Country of Publication: United States
Dimensions: Height: 216mm, Width: 140mm,
Weight: 765g
ISBN: 9780691174952
ISBN 10: 0691174954
Pages: 240
Publication Date: 06 February 2018
Audience: Professional and scholarly , College/higher education , Undergraduate , Further / Higher Education
Format: Hardback
Publisher's Status: Active

Jerry Z. Muller is the author of many books, including The Mind and the Market: Capitalism in Modern European Thought (Knopf), Adam Smith in His Time and Ours (Princeton), and Capitalism and the Jews (Princeton). His writing has appeared in the New York Times, the Wall Street Journal, the Times Literary Supplement, and Foreign Affairs, among other publications. He is professor of history at the Catholic University of America in Washington, D.C., and lives in Silver Spring, Maryland.

Reviews for The Tyranny of Metrics

Economic historian Jerry Muller delivers a riposte to bean counters everywhere with this trenchant study of our fixation with performance metrics. --Barbara Kiser, Nature Many of us have the vague sense that metrics are leading us astray, stripping away context, devaluing subtle human judgement, and rewarding those who know how to play the system. Muller's book crisply explains where this fashion came from, why it can be so counterproductive and why we don't learn. It should be required reading for any manager on the verge of making the Vietnam body count mistake all over again. --Tim Harford, Financial Times For every quantification, there's a way of gaming it. So argues this timely manifesto against measured accountability. --Kirkus Reviews